This was my third stat at The Tokyo Station Hotel - it is sublime. From the moment you arrive, the staff are fabulous, helpful, friendly and just so darn nice! This trip was with a friend and we shared a room with twin beds - it was great, the beds are big and really comfortable. The bathrooms are amazing. We really enjoyed treating ourselves to a drink and cake in the lounge and also room service on our final night. The location is perfect for checking out Tokyo - so easy to get to all the different train lines and to enjoy everything Tokyo offers. The Imperial Palace is an easy walk, and a stroll through the gardens is an absolute must!
Anne
abril de 2025
Beautiful hotel. We were greeted with such warm welcome from all the staff. I loved their uniforms, a retro look from the bygone days. We had such an elegant room with high ceilings, beautiful decor and lovely bathroom. We had breakfast in The Lounge. Very tasty breakfast. One odd thing, they sat us at a table with 2 chair and a sofa and the waitress asked us to sit on the sofa next to each other instead of across of each other?! We asked for a smaller table for 2 but were denied. We also had a late dinner a the Bar Camellia. Very good food, drinks and service. All in all we had a wonderful short stay, but will definitely return in the future.
Jasmine
abril de 2025
It’s a home away from home . Ambience is amazing and courteous and affectionate staff who walk the extra Mike to help willingly . Concierge n u must have exchanged 100 mails … they bought the kabuki tickets , Shinkansen bulket train tickets , for me , I had ordered a wheel chair in Amazon Japan which was delivered without hitch . They booked table in Indian restaurant Gurgaon in ginza which was beyond expectation . They also obliged by escorting my mom who is 80 to the train platform n up onto the train . V dependable staff who make you feel safe in a foreign country and assist with a smile . Great hospitality . If you book before hand zero cancellation the rooms are not v exorbitant . Will recommend stay here 100 percent . Great gym with a BMs machine as well . Can go on n on .
Nikhil
março de 2025
Great location, wonderful staff, and amazing amenities! This was by far our most favorite hotel in Japan and our only regret is that we didn't stay longer. The breakfast was the single most amazing breakfast we've had in Japan - we stayed in other properties in Japan that offered breakfast, but the breakfast at Tokyo Station Hotel was above and beyond... amazing spread of Japanese and Western food options. We would've been happy to eat this every morning during our 2 week stay in Japan. Also the staff was amazing - so friendly and helpful, and they even had kids amenities and stickers for my child upon arrival. Seriously can't say more good things about this hotel!!
Eun
fevereiro de 2025
The food, location, staff, service and every aspect of our stay was amazing. We've stayed at a number of luxury hotels and this one really stood out for us as a perfect location meets amazing food and experience.
Travis
janeiro de 2024
In the past when we were in Tokyo we always stayed elsewhere, this was the first time to stay in this hotel and we were not sorry. The room was spacious, clean, peaceful and nicely arranged. The bed was big and comfortable with great pillows and duvet -- sleep quality was really good. Breakfast was a real surprise, plenty of everything and we especially liked a lot of Japanese dishes on offer. Location is great for walks around Marunouchi and Ginza is also not so far away. Because of the length of the building there are several entrances, exclusively for staying guests, so one does not have to go every time through the lobby and gets to the room faster. A nice touch!
Peter
janeiro de 2025
This hotel is amazing, the location is perfect if you have a lot of activities to do in all parts of Tokyo city. The bathroom facilities are absolutely amazing, and if you're a Westerner, you should absolutely try out all the features of the Japanese toilets. The staff were all sublimely professional and pleasant to interact with. When we arrived, on top of our luggage we also had a carrier bag. They looked after our bags while we checked in, and once we were done found they'd put the carrier bag into a much nicer hotel branded bag haha. Loved the whole stay. They have passcard locked doors for easy access into the hotel from multiple entrances, so its very secure
James
novembro de 2024
first, the facility is right above the train station so the convenience factor can't be beat. The hotel staff are amazing and very gracious and made us feel welcome for the moment we walked in. The rooms are spacious and well appointed and very elegant. The closet was as big as most bedrooms that we've stayed in. Large clean bathroom with a beautiful tub. The room was very quiet, which surprised me since we're right above a train station. We had breakfast in the atrium as part of our room package and I'm glad we did. the breakfast was simply amazing with a buffet selection of both Western and Japanese style gourmet selections. Really the best buffet we've seen anywhere. It's definitely not inexpensive to stay, but it's one of those unique experiences that shouldn't be missed if you can swing it. highly recommended!
Mark
dezembro de 2024
I wrote a bit about my experience with the Tokyo Station Hotel here: https://www.porchandparish.com/2024/12/19/517106/travel-thursday-japan To expand upon that review, let me just say that the Tokyo Station Hotel is a gorgeous, convenient hotel with excellent staff and services. We were treated with such kindness by the staff and greatly appreciated the efforts they made to make our 20th anniversary special. The rooms are some of the biggest we've seen in Japan and they include a large array of amenities. The staff goes above and beyond to make guests feel welcome. The location can't be beat for a home base to travel around Tokyo and beyond. Being able to roll out of bed and jump onto our train was very nice after a 14-hour flight the night before.
Rebecca
dezembro de 2024
This is an exceptional hotel. The location cannot be beaten and the fact that the hotel is inside Tokyo Station is very unique. Our room was in the South Side Dome and looked out into the dome entrance inside Tokyo Station. The building is historic and lovely and the Japanese are quite rightly very proud of this iconic building. The staff were exceptional - nothing is a prblem and they all went out of their way to greet us by name from day 1. The room was a good size and the bed was very comfortable. The bathroom was excellent. Closet space was good and there was plenty of room to pack and unpack large suitcases.
Jeremy
dezembro de 2023